A recent report by the Government Accountability Office found that the IRS’s process for handling paper case files is fraught with inefficiencies, a fact that supporters of the IRS private debt collection program seized on to support their case.
The GAO released its report, "Tax Administration: The Internal Revenue Service Can Improve Its Management of Paper Case Files," late last month. In it, two IRS watchdog groups found that the tax agency cannot locate between 10 percent and 19 percent of paper files that are requested.
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