NEW YORK, NY – Training magazine announced that First Contact, Inc. was selected as one of the Top 100 training companies in America in 2004. First Contact is a wholly owned subsidiary of IntelliRisk Management Corporation (IRMC), a premier provider of customer management solutions specializing in collections, accounts receivable management, and customer retention services.
First Contact joins a distinguished roster of companies that include some of the biggest brand names in America such as IBM, Pfizer, Verizon Wireless, General Mills and AT&T. This is the first time that First Contact has made the Top 100 list, coming in at number 84, ahead of well-known companies like Starbucks, PacificCorp and Continental Airlines.
“This year’s Training Top 100 companies have the management of workforce development programs down to a science,” said Tammy Galvin, writing in Training magazine about this year’s Top 100 companies. “The 2004 Top 100 have gained a substantial advantage over their competition by boosting key business metrics – revenue, productivity and quality, to name a few – through highly focused and tightly managed training programs.”
“Workforce management and investment in our employees through world-class training is a centerpiece of our competitive position,” said Vikas Kapoor, President and CEO. “This award is a testament to the hard work of our managers and employees in learning new skills and delivering a premium product to our customers.”
“Training is everything, and we are thrilled to get this kind of recognition,” added Gerald Stone, Training and Development Manager at IRMC and First Contact. “We have a strong reputation in the industry and with our customers about the quality of our training, which is vital to a people-oriented business like ours. Being in the company of IBM is a terrific boost to all of us who love the job we are doing.”
IRMC provides client solutions through its 6,000 employees in North America, Europe and Asia. With an experienced management team and top-tier investors, including Goldman Sachs, Wells Fargo Foothill, and Harvest Partners, IRMC is a growing, mid-cap company with more than $300 million in revenue servicing more than 100 key relationships globally.
