Noble Systems Corporation, a global provider of contact automation technology, announces new functionality for the Guardian product, a system protection component of the ATOMS contact center management solution suite. These new features are designed to provide increased reliability and maximize system uptime through proactive monitoring of call center hardware and software.
The ATOMS Guardian product offers the ultimate in system protection. This automated diagnostic program performs a detailed examination of the system?s components when ATOMS is not in use. The Guardian searches for potential problems, and immediately notifies Noble Systems for maintenance when a critical issue is detected. All of this takes place without a service call from the client, before business can be affected.
Two new features ? 1) Automatic CPU Monitoring, and 2) Automatic Disk Space Monitoring ? take the Guardian system?s defense to the next level. With these tools, ATOMS protects the CPU utilization and the file system disk space utilization in the client?s ATOMS Host. In the event that either of these components becomes out of the ordinary, the program will email Noble Systems? technical support department with the relevant information, so that its support experts may respond accordingly.
The ATOMS Guardian protection system, including both software and hardware monitoring, is incorporated into Noble Systems? support and maintenance plan for the ATOMS solution. Current clients with active support plans can receive the new features by contacting the Noble Systems Technical Support team.
The ATOMS® contact center automation software solution from Noble Systems delivers powerful features for managing multi-media inbound and outbound communications. Clients can customize the system by selecting from a variety of options to meet their contact center needs. The full spectrum of the ATOMS suite combines a blended contact management platform for phone calls, emails and web-based contacts with advanced reporting, list administration and resource management tools.
?Noble Systems prides itself on the reliability and stability of our contact center technology platform and the expertise of our client support team,? stated James K. Noble, Jr., President & CEO of Noble Systems Corporation. ?The Guardian product is an important piece in our support program, working behind-the-scenes to give our support team the opportunity to recognize potential issues and to deliver a resolution, long before it becomes a factor that affects a clients? business. Guardian gives our clients the security of knowing that Noble Systems is there to keep them running smoothly, even when they may not know that they need us.?
About Noble Systems
Noble Systems Corporation is a global provider of complete contact center automation solutions. 17,000+ agents at more than 550 client installations worldwide conduct business from Noble Systems workstations using the ATOMS® suite of contact center technology. Noble Systems is a part of the world?s leading customer communications organization, with operations in more than 30 countries. Founded in 1989, Noble Systems manufactures, sells and supports award-winning contact center automation solutions, including predictive dialing, inbound ACD, blended call processing, digital recording, quality control/monitoring systems, web integration functionality and graphical enterprise-wide workforce management.
For more information on this news item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesys.com.
