Noble Systems Corporation, a global provider of contact automation technology, announced the release of its newest ATOMS feature. The award-winning contact center technology suite now includes text-to-speech (TTS) capabilities. This advancement allows organizations to integrate this growing technology into their call center management solution, further enhancing their customer service programs.
Text-to-speech technology converts text-based information into speech that closely resembles a natural voice. Noble Systems? TTS features allow its clients to create teleservices programs that are customized for each customer by ?speaking? information particular to that individual, such as customer names and addresses or account information and special news. To learn more about the ATOMS text-to-speech option and receive a demo, call Noble Systems at 1-888-866-2538, x. 377.
Noble Systems has selected the Speechify™ TTS solution from SpeechWorks International, Inc. (NASDAQ:SPWX) as its preferred engine. Speechify offers synthesized voices that have personality and sound similar to a live person. To reach this level, SpeechWorks models voice quality and overall rhythm and intonation to produce a synthetic voice that sounds highly natural, and is difficult to distinguish from actual voice recordings.
Alternatively, the open architecture of the ATOMS? platform allows Noble Systems to work seamlessly with most other available text-to-speech engines, for those clients already having a legacy TTS solution.
James K. Noble, Jr., President and CEO of Noble Systems, stated, ?Text-to-speech offers organizations with any type of customer service or call center programs the opportunity to deliver a higher standard of service personalization at greater levels of efficiency. Noble Systems is excited about working with SpeechWorks ? the premiere provider of this technology ? to offer TTS features with our ATOMS solution. The addition of text-to-speech continues Noble Systems? long tradition of incorporating the best technologies into our call center solution products.?
?SpeechWorks is pleased to be selected as Noble Systems? preferred TTS provider,? said Steve Chambers, chief marketing officer, of SpeechWorks. ?The Speechify TTS engine is a great fit for Noble Systems? state-of-the-art contact center communications suite, as it reduces the costs associated with building and deploying a phone-based customer service system, while providing an enjoyable experience for callers.?
About SpeechWorks International
Through the power of SpeechWorks technologies, the human voice is all a person needs to access instant information and conduct transactions from a phone or device. Around the world, customer service innovators such as America Online, BellSouth Chile, CANTV, Microsoft and United Airlines are realizing returns on SpeechWorks applications that consistently delight and serve customers 24 hours a day. With over 170 partners, SpeechWorks (NASDAQ:SPWX) delivers natural language speech recognition, speaker verification and text-to-speech (TTS) solutions to leading corporations, telecommunications providers, device manufacturers and government organizations worldwide. For a description of our products, services and unique customer programs such as SpeechWorks Here S.T.E.P. TM (Speech Technology Evaluation Process) call 617.428.4444 or visit www.speechworks.com.
About Noble Systems Corporation
Noble Systems Corporation is a global provider of complete contact center automation solutions. 15,000+ agents at more than 500 client installations worldwide conduct business from Noble Systems workstations using the ATOMS® suite of contact center technology. Noble Systems is a part of the world?s leading customer communications organization, with operations in more than 30 countries. Founded in 1989, Noble Systems manufactures, sells and supports award-winning contact center automation solutions, including predictive dialing, inbound ACD, blended call processing, digital recording, quality control/monitoring systems, web integration functionality and graphical enterprise-wide workforce management.
For more information on this news item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesystemscorp.com.
