Atlanta, GA ? Noble Systems Corporation, a global leader in contact center technology solutions, announces a Beta-Site Agreement with MSA Solutions, Inc., to offer testing and QA services for new advances in contact center technology software.
MSA Solutions, Inc. will provide resources and services to Noble Systems for product testing and quality assurance assistance. Noble Systems will provide software support and maintenance services for the beta products. With the agreement, MSA will deploy Noble?s latest technology advancements in beta stage, allowing the organization to adopt the newest features and communications tools. Noble?s newest technology includes a platform for virtual contact center technology, next generation FTC Compliance solutions, and next generation CTI Blended Agent Gateway integration with existing PBX equipment.
Ralph Choate, COO of MSA Solutions, states ?Noble Systems continues to be an innovative partner in the evolving industry of call center technologies. This partnership benefits both organizations, and the contact center community, by continuing to refine the tools available in managing customer interactions. Noble Systems is dedicated to providing the most effective and efficient platform available to the marketplace.?
James K. Noble, Jr., President & CEO, states, ?MSA Solutions theme for its partnerships is a ?win-win? alliance, one-stop shopping, and superlative customer care, by applying technology to leverage the efforts of its world-class personnel. With our Beta-Site Agreement, Noble Systems can work with MSA to achieve this vision by offering them the first look at the newest contact center technology developments. In return, MSA offers a first-class environment for new product testing, allowing us to refine our solutions for the maximum productivity and effectiveness.?
About MSA Solutions, Inc.
For over 25 years, MSA Solutions has provided Best in Class performance to a variety of strategic partners in and around the financial services industry. This foundation assures a stable base from which to expand its expertise in quality management to parallel industries where customers and relationships are highly valued and business success is based upon delivering superior, tangible results. Innovative customized solutions, to meet and exceed the client?s needs, provide a proving ground for new collaborative answers to existing systems, programs, and projects. MSA Solutions has a history of supporting a variety of business partners including the federal government, IBM, and a host of other Fortune 100 and 500 corporations.
About Noble Systems
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at hundreds of client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, NSC is a part of the world?s largest teleservices organization, with operations in over 30 countries. For more information on this item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 (lallum@noblesys.com), or visit Noble Systems online at www.noblesys.com.
