VANCOUVER, WA – Accounts Receivable Management, Inc., a collection agency specializing in full-service collections and outsourcing for pre- and post-charge-off debt, is upgrading its entire PBX system to improve productivity and predictive dialing capabilities while allowing for integration and future upgrades to its Columbia Ultimate collection system.
The company is integrating a bundled contact center application suite by Interactive Intelligence for PBX, ACD, dialing and other functionality. It will be integrated to Accounts Receivable Management’s collection and recovery system, The Collector System, developed by Columbia Ultimate. Alliance Systems will install and manage the project.
“Columbia Ultimate understands our need for a comprehensive, robust system that not only works efficiently to increase productivity and boost profits for our clients now, but will see us through future needs as well,” said Joe Burch, Accounts Receivable Management vice president. “Its partnership with Interactive Intelligence allows us to add telephony value to an already powerful collection system.”
Accounts Receivable Management will use Interactive Intelligence’s Customer Interaction Center™ (CIC) software for interaction management features such as circuit- and IP-based switching, multimedia routing and queuing, speech-enhanced interactive voice response, real-time supervisory monitoring, reporting, and Web chat. An add-on product by Interactive Intelligence, called Interaction Dialer®, will be used for blended dialing and campaign management capabilities.
Columbia Ultimate and Interactive Intelligence have been working together to develop a new version of CU-Sync — the telephony data integration tool that connects The Collector System to Interactive Intelligence’s Interaction Dialer®. Accounts Receivable Management will be the first company to use the upgraded CU-Sync product.
About Accounts Receivable Management, Inc.
Accounts Receivable Management, Inc., a leader in the collections industry, provides collection solutions servicing all types of industries. Celebrating 28 years in the collections industry this year, Accounts Receivable Management, Inc.’s commitment to service and excellence is second to none. Its corporate offices are located in Thorofare, N.J. and it handles accounts on a national level. Visit www.arm1.com for more information.
About Columbia Ultimate
Columbia Ultimate, the most experienced provider of collections software in the industry, helps innovative organizations boost revenue, increase efficiency and maximize resources. The company offers full-service software, integration, training and support designed to meet the specific needs of a variety of industries, including banking and finance; collection agencies, medical, retail, government and debt buyers. Founded in 1979, Columbia Ultimate is headquartered in Vancouver, Wash., with offices in Georgia and the U.K. Visit www.columbiaultimate.com for more information.
About Alliance Systems
Alliance Systems (www.alliancesystems.com)is a global leader in the design, development, manufacture, service and support of communications and embedded computing solutions. Founded in 1992, Alliance supplies independent software vendors (ISVs), value added resellers (VARs), service providers and OEMs with complete communications and data solutions including distribution, integration, engineering services, technical support and professional services. Headquartered in Plano, Texas, Alliance conducts business in more than countries and has sales and support organizations across the United States and in London and Germany. An industry and community contributor – winning over 25 awards since 1998 – Alliance adheres to the highest quality levels in the industry, including ISO 9001:2000 and TL9000 registrations. Its telephone number is +1 972.633.3400.
About Interactive Intelligence Inc.
Interactive Intelligence Inc. (Nasdaq: ININ) is a global developer of software for IP telephony, contact center automation and unified communications. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent awards include Software Magazine’s 2002 Top 500 Global Software and Services Companies, the Deloitte & Touche 2002 Technology Fast 500, Network Computing Magazine’s 2003 Editor’s Choice, and Internet Telephony Magazine’s 2003 Editor’s Choice. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis, Ind. The company has 12 offices throughout North America, Europe and Asia. Its telephone number is +1 317.872.3000; on the Web: www.ININ.com.
