Zenta, a leading international BPO and Knowledge Process Outsourcing (KPO) company, today introduced a complete range of loan processing services for residential mortgage brokers under the Zenta Broker Services brand. These services will allow mortgage brokers to more effectively control their costs, reduce the time to close loans, identify and reduce fraud and enhance the customer experience for a mortgage broker’s client. Zenta Broker Services are delivered using a hybrid outsourcing solution with a unique onshore / offshore operations model.
"Now, a broker of any size can take advantage of loan processing operational scale, in up or down market cycles, without having to incur recruiting, training and rightsizing expense as market conditions change," said Nick Woodcock, senior vice president of Zenta’s residential mortgage services division. "The mortgage broker can pay more attention to core business functions concentrating on loan sales, customer service and pipeline management without having to be concerned with the tasks associated with managing the loan processing function."
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