Salt Lake City, UT – CT Center owners, operators and managers from across the US gathered in Salt Lake City October 16 and 17 to receive additional training on more effective system use and management. Information Access Technology, Inc. (IAT), creators of the CT Center Predictive Dialing and Interactive Communications system, hosted the conference at the Marriott Residence Inn and at IAT Headquarters. The training is free to clients who make quarterly support payments on time. Regional Training serves as a supplement to training given on-site at the time of CT Center installation. Sessions are held at various locations throughout the year.
The training, which began Thursday morning and ended Friday at noon, included effective agent management strategies, introduction to new system features, and various aspects of effective system administration. Thursday?s training was followed by a reception and tour at IAT Headquarters and a dinner at the Samba Grill in downtown Salt Lake City. After Friday?s training, several clients and IAT staff members participated in a golf tournament.
One of two attendees from Delmarva Collections, Inc., Jeff Young, CFO and Manager of Collection systems, said, ?We came to Salt Lake City to be trained on the new CT Center system. Through this comprehensive, well thought out training session, I was able to return home and implement many different programs. The entire staff was very well prepared and informative, answering our questions clearly and definitively. The format was exciting and kept the attention of the entire group. The individual care that each of IAT?s staff had for the attendees was exuberating, and the camaraderie was fantastic. IAT is selling more than a product; they are selling a service, and they provide great service and technical support.?
IAT Hosts Regional Training Conference Dan Becker, Owner of Business Office Systems & Solutions and a CT Center user, was invited to the training to give a user?s perspective on how the CT Center Predictive Dialer and Interactive Communications modules can work together to ensure that every call is answered and a message delivered to each contact. Young said, ?I learned a lot from Dan Becker. It was very helpful to have another IAT client?s perspective.?
Dave Rudd, IAT President and CEO, said, ?We are happy to provide a service that helps our clients to be more effective and self-reliant in managing their CT Center systems. Our various training programs are part of our on-going commitment to developing long-term relationships with our clients. Our happy clients are among our most valuable assets.?
More information about future IAT Regional Training dates and locations and the Annual User Conference [to be held in Salt Lake City, Sept. 15-17, 2004] can be found on the IAT website at www.iat-cti.com/education.
About Information Access Technology, Inc. (IAT)
Information Access Technology provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada and South Africa. Using their latest offering, CT Center®, predictive dialing and inbound/outbound interactive communications can operate simultaneously on a single Windows® platform. By developing innovative and reliable products and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT and CT Center, visit our website at www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801.
