MINNEAPOLIS, MN – UniversalSystems today announced that Joe Barry, Senior Vice President First National Bank of Omaha, will speak at the Thomson 13th Annual Credit Card Collection Conference, October 20-22, at the JW Marriott Desert Ridge Resort and Spa, Phoenix, Arizona. Joe will discuss outsourcing and the bank’s use of the UniversalSystems’ service in a presentation called “Partnership Outsourcing”.
Joe Barry commented “Today, outsourcing has become a polarized discussion and it doesn’t have to be. It is every officer’s responsibility to ensure that productivity initiatives are aligned with a company’s goals and customer’s expectations. We embrace solutions that deliver efficiency and effectiveness, and that means that customer touch points must be taken into account. One such solution comes from Minnesota based UniversalSystems, allowing FNBO to reduce costs by outsourcing non-productive parts of our outbound call yet keep the interaction with the customer in-house, and in doing so, improve the customer experience.”
Blake Rice, Chairman and CEO of UniversalSystems said, “The Thomson Credit Card Collection Conference is an important one attracting nearly 1000 participants from all parts of the collections industry. Joe Barry is respected in the banking industry and we are honored to have Joe speak at such a prestigious event about the impact our service is having, both at FNBO and the industry at large.”
About UniversalSystems
UniversalSystems uses a unique and patented approach whereby Right Party Contact Specialists identify and distribute Right Party Contacts to a customer’s best call center agents (distribution is instantaneous and unrecognized by the Right Party Contact). This approach provides substantial and measurable productivity gains and ensures live handling of calls. UniversalSystems may be deployed on an existing dialing system, or, via a dialer provided by UniversalSystems. For more information please visit our web site at www.universalsystems.net or call 888-293-8573.
