January marks an important milestone for Allied Global and Allied International Credit (AIC) – the first anniversary of our office in Manila, Philippines. Since officially opening its doors in 2013, our Manila office has quickly grown and become a staple in the highly-desirable district of Taguig City.

Currently serving approximately twenty clients, AIC Manila employs nearly 100 team members who share the same goal and passion as the rest of our offices.

“AIC has seen tremendous growth in the Philippines in our first year of operation,” said Jason Henning, SVP, Operations in Manila. “Our clients continue to have a strong demand for our services from this geography because of the unrelenting dedication and work ethic of our contact center agents. It is for this reason we continue to invest heavily and expect to see significant growth from our Philippines operation in 2014 and beyond.”

AIC Manila services include:

  • First and Third Party Collections, Customer Care, and Quality Assurance in Canada, USA and the UK

  • Expansion capability up to 500 production desks

  • 80% of team members own a degree; minimum 2 years university

  • AIC Manila is a proud sponsor of Gawad Kalinga (“to give care” in Filipino), a Philippine-based movement that aims to end poverty

In November 2013, the Philippines and surrounding areas were devastated by Typhoon Haiyan. With nearly 11 million affected and over 6,000 confirmed casualties, it is the deadliest Philippine typhoon on record. To participate in relief efforts, our offices raised over $2,000.

Peter Quijencio, Operations Manager in Manila said, “We are extremely proud of the efforts our organization has made to aid in the relief of this terrible disaster and utter tragedy. The level of support from our global offices, some half a world away, is unparalleled.”

Allied Global has evolved from a traditional accounts receivable management firm to a multinational service provider of complete contact center solutions with separate entities in the United States, the United Kingdom and the Philippines. A proud, Canadian-owned organization for nearly sixty years, Allied Global is comprised of 2 organizations: Allied International Credit (AIC) and Neptune Innovations.

Our services range from call centre outsourcing and debt recovery, to interactive, automated messaging for virtually any type of application. We serve clients in a wide range of markets including Banking and Finance, Telecommunications, Utilities, Education, Government, Healthcare and Auto.

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