Parsippany, NJ — The GetPAID® Corporation, a leading supplier of collections and dispute resolution software and services, announced today the availability of the latest release of their Dispute Resolution System (DRS) and accompanying DRS Browser, offering web-enabled dispute resolution with built-in auto-escalation.
This release of the GetPAID Dispute Resolution System (DRS) is designed to heighten customer relations by offering a clear path to resolution of disputed invoices. The system will automatically assign, notify and escalate disputes, using a matrix of reason codes, sales areas and status codes to identify and assign the appropriate problem owner and send notification.
“The auto-escalation procedures inherent in the Dispute Resolution System will track the problem to ensure that it is resolved,” explains C.J. Wimley, Senior Vice President of Product Planning and Development at The GetPAID Corporation. “The resolution process is managed by the automated system, and problems not receiving attention will be escalated and notification will be sent.”
Users will receive email notification of new problems assigned to them, and with a direct link from their email, they can access the problem. Using the GetPAID DRS Browser, users will be able to access the problem information via the Internet. The DRS Browser gives all necessary personnel access to dispute transactions, regardless of location.
Companies using the GetPAID web-enabled version include ITT Industries, Informatica, CBI Holdings, Inc. (Mott’s) and Tyco Plastics.
About The GetPAID Corporation
The GetPAID Corporation is the leading provider of collection and deduction management software used by thousands of commercial collectors in B2B credit departments to manage billions of dollars in overdue receivables. The company is headquartered in Parsippany, NJ with offices worldwide.
The GetPAID Corporation product line includes advanced collection and dispute resolution systems with multiple currency and languages for global use, a powerful report writer, and a web-enabled product. The GetPAID Professional Services team is comprised of experts who deliver installation, system configuration, business analysis, training and on-going support services to the more than 450 installations worldwide in a wide array of companies, industries and environments.
For more information, contact GetPAID at 1-800-395-9996 or visit www.getpaid.com.
