VANCOUVER, WA ? The Intelitech group is pleased to announce CollectorTalk!™. This revolutionary tool is the only computer-based interactive simulation training aid designed exclusively for the debt-recovery professional. It uses a behavioral model designed from the best practices of actual collection agency top performers to provide an innovative way to quickly and correctly train new collectors and sharpen the skills of even the most experienced collectors.
CollectorTalk!™ realistically simulates telephone conversations of these best practice methods to easily train collectors on how to be an agency top performer. ?These simulations are developed for the debt-recovery marketplace to increase collection effectiveness over the phone using a wide range of collection scenarios and techniques while adhering to established rules and regulations.? states Fred Houston, President of The Intelitech Group.
The Intelitech Group has proven that this technology can rapidly increase the confidence and competence of collectors when used in initial training. In a major bank card organization, during a five week new hire training period, between weeks three and four a pilot training group using the best practices simulation tool outperformed the experienced floor average by 10 percent while still in training.
The Intelitech Group, a business management / debt recovery consulting firm, provides expert management and analytical decision-based solutions for today?s collection challenges. Our offerings are a combination of human expertise and technical innovation designed to enhance effectiveness and profitability in the debt-recovery marketplace. The Intelitech Group is located in Vancouver, Washington. To learn more about The Intelitech Group visit www.intelitechgroup.com.
