Aspect IP Contact Suite Receives Editors’ Choice Award From Call Center Magazine

Aspect Communications Corporation (NASDAQ:ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, today announced that the Aspect® IP Contact Suite has received the Editors’ Choice award from Call Center Magazine. The Aspect IP Contact Suite enables businesses to conduct all customer voice and data contacts over one merged network to reduce infrastructure costs, more cost-effectively deploy remote contact center representatives and improve customer service.

The winners of Call Center Magazine Editors’ Choice awards are new products that enhance the working environment of call/contact centers and ensure customer sales and service representatives and managers are more effective in their jobs. The award represents what is best in today’s call center technology. Call Center Magazine editors evaluate products thoroughly and present the award to products that exhibit significant technical and economic merit.

“We’re proud to receive this honor,” said David Puglia, Aspect’s senior vice president of global marketing. “Aspect is the leader in the contact center space, and the IP Contact Suite enables businesses to further decrease operational costs and increase revenue by taking advantage of voice over IP in the contact center. The editors of Call Center Magazine are known for being extremely selective in presenting awards. As a result, readers place a great deal of trust in the magazine, and the Editors’ Choice award is a powerful endorsement for the Aspect IP Contact Suite as well as Aspect’s vision for the future of the contact center.”