Austin Logistics, a leading provider of collections software for the financial services industry, is revolutionizing the collections discipline with the introduction of CallSelect™, the first software solution that uses action-specific modeling to predict the impact of different actions on individual accounts.
CallSelect helps financial institutions collect more delinquent dollars by deploying experiments to predict response to specific collections actions. By enabling collections operations to measure the impact of each action on an individual account, agent resources can be better targeted to improve results. Other actions that can be tested include settlement offer versus agency, low-intensity calling versus high-intensity calling, and active skip trace effort versus letter.
This results in identifying the most profitable action and in collecting more dollars, reducing roll rates and charge-offs, maximizing call center agent efficiency, and avoiding offending customers with unnecessary calls.
“Collecting on delinquent accounts is critical to the financial health of credit-lending institutions,” says Thomas J. Miller, Austin Logistics vice president and chief financial officer. “The difference between an effective and ineffective collections program can mean several million dollars annually. CallSelect helps collections and risk management operations analyze their customer data and predict which accounts will pay if they are called.”
CallSelect joins Austin Logistics CallTech™ and OnQ™ products to create an integrated solution. CallTech helps financial services companies collect more dollars on delinquent accounts by targeting calls for more right-party contacts. Clients report that CallTech produces a 15-20% lift in right party contacts, delivering a payback in well under a year. OnQ is Austin Logistics? list management solution that levels loads across unlimited dialers, centralizing call center control so that multiple call centers work like one.
CallSelect is available today. Pricing is based on the volume of delinquent records processed per month.
About Austin Logistics
Austin Logistics develops and markets analytic software applications that maximize call center effectiveness, consumer collections and risk management. A private corporation founded in 1992, the company has a client list that reads like a “who?s who” of the largest financial service companies in America. The company is headquartered in Austin, Texas, with offices in San Francisco, Dallas, and Westfield, New Jersey. For more information about Austin Logistics, please visit the Web site at www.austinlogistics.com.
