CINCINNATI – Convergys Corporation (NYSE: CVG), a global leader in integrated billing, employee care, and customer care services, announced today that Workforce Management magazine named Convergys as the recipient of its 2005 Optimas Award. The industry-leading magazine honored Convergys in its Financial Impact category for the human resources initiative within Convergys’ Customer Management Group. Convergys’ program is designed to reduce the attrition of front line customer service representatives and position the company for enhanced profitability and growth.
Convergys will receive its award during a ceremony in New York on March 10.
“Workforce Management chose Convergys as the recipient of the Financial Impact Award for its creative and analytical approach to a critical business issue,” said John Hollon, editor of Workforce Management. “We are pleased to honor Convergys for its outstanding efforts.”
“Convergys’ Customer Management Group has made significant strides in reducing front line attrition. As a result of our initiative, Convergys has improved employee satisfaction and operational efficiency which has resulted in millions of dollars in savings,” said Jack Freker, President of Convergys’ Customer Management Group. “This is an initiative that will continue to be of great importance to our company as well as to our employees, who play an instrumental role in our success.”
Other 2005 Optimas Award winners include: Wells Fargo Bank, Sun Microsystems, United Parcel Service, Bell Canada, and the Adolph Coors Company.
In its monthly magazine and on its Web site (workforce.com), Workforce Management delivers news, trends, and analysis to business leaders to help them achieve bottom-line results through the astute direction of their companies’ most valuable asset – their employees. Since 1991, Workforce Management has annually announced Optimas Award winners to recognize workforce management initiatives that create positive business results for organizations.
Convergys’ customer care solutions offer a blended approach that combines world-class customer care specialists in Convergys’ integrated service centers with advanced information management technologies and communication channels, like the Web and integrated voice response systems. Convergys’ comprehensive customer management services enable clients to achieve greater customer loyalty and increase revenue.
