Air Pacific Outsources Telephone Reservations Services

Effective 1 November 2009, Air Pacific and Pacific Sun will outsource their telephone reservations services to Mindpearl, an independently owned global contact centre specialist.

Air Pacific’s current telephone reservations centres in New Zealand, Australia and Fiji will close and all reservations calls from Fiji, Australia and New Zealand will be routed to Mindpearl’s 24 Hour / 7 Day per week Call Centre in Suva.  Subsequently, calls from points in the South Pacific will cutover and in 2010, when the current North American Call Centre contract expires, calls from North America will be routed to Mindpearl in Fiji.