Hattiesburg, MS ? The National Association of Call Centers (NACC) has released its initial report on the state of the call center industry. The white paper is titled, “State of the Industry Report – Winners and Losers: Change in Call Center Locations and Employment, 2002-2005.”
The report examines public source data gathered for 31 months, July 2002 through February 2005, examining the openings, closings, expansions and contractions of call centers throughout the world. Utilizing 456 discrete entries the study highlights number of jobs created and lost, and the average job gained and lost per center. In addition, the study reveals call center openings, closings, expansions, contractions, and job gains and losses per month and quarter globally and within the US. The study includes data from 27 countries and 44 local states within the United States.
“A core tenet of NACC’s mission is to produce unique and valuable research information for our membership and the call center industry,” said NACC executive director Dr. David Butler. “The ‘Winners and Losers’ report provides a definitive overview of the state of the call center industry from a global perspective and shows where jobs are being created and lost. It is a must read for anyone connected with the call center industry.”
The Winners and Losers report is available to members of NACC and will be updated annually as the first white paper for all members of the NACC. Non-members can purchase a copy of the report from the NACC web site: www.nationalcallcenters.org.
About the National Association of Call Centers
NACC is a membership-based, non-profit organization established to provide research-based data, information and analysis to the call center industry. NACC publishes “In Queue,” a quarterly e-newsletter as well as industry research white papers and special reports. Additional information is available at the NACC web site: www.nationalcallcenters.org.
