SAN FRANCISCO — LiveVox Inc., the leading provider of hosted-dialer solutions, today announced upgrades to its custom multi-number dialing strategy suite. Credit and collection call centers can now build dialing strategies of up to 30 numbers per account to better leverage information from skip trace vendors.
The upgrade enables organizations to customize how many numbers are dialed and in what order. Variables such as portfolio, delinquency, balance, score or customer-specific-data fields can dictate how far into the 30 numbers the system dials, exhausting all numbers for highest potential accounts and fewer for lower scored accounts. Previously, LiveVox enabled firms to dial up to 10 numbers for each account.
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