The 3 Things Every (Great) Hospital Learns from Its Patient Calls

Derek Stein,
RevSpring

Call tracking is a remarkably powerful tactic to measure call center performance. But when it comes to gaining insight from the collected data, many health systems are falling short.

Tracking patient calls into your business office, not only gives your call center team an opportunity to learn and improve their performance, but can uncover significant insights about your current revenue cycle processes.