BEVERLY, Mass., July 8 /PRNewswire/ — UniversalSystems®, a leader in providing outsourcing services for high performance dialing and Castel, Inc., makers of the most accurate and scalable predictive dialer available today, announced an agreement to incorporate the Castel Connects™ predictive dialer as part of UniversalSystems’ ASP service offering.
“We have always been impressed with the quality and performance of the Castel Connects predictive dialer solution. Furthermore, we are equally impressed with Castel’s commitment to customer support and their overall focus and commitment to customer success,” said David Winters, Senior Vice President at UniversalSystems.
This relationship will allow UniversalSystems’ ASP service to take advantage of the performance enhancements of the Castel Connects predictive dialer.
“Castel’s continued success in the banking and collection industry makes them a natural addition to Universal’s ASP offering. By combining UniversalSystems patented Right Party Contact Solution with Castel Connects patent-pending predictive dialer technology, we can provide the Best-in-Class performance that our customers require,” added Joel Lewis, President of UniversalSystems.
“What originally attracted us to UniversalSystems is their unique approach to distributing Right Party Contacts (RPC) to a customer’s most qualified call center agents. This combined with their unique productivity guarantee made UniversalSystems a natural partner for a joint offering,” said Nick Kimball, President and CEO of Castel.
