The Office of the Inspector General for the Federal Reserve last week issued a report on its evaluation of the Consumer Financial Protection Bureau’s (CFPB) consumer complaint system. The report made several recommendations on how the system can be improved.
The Office of Inspector General (OIG) for the Federal Reserve Board, which also has oversight of the CFPB, formally evaluated Consumer Response, the CFPB’s new compilation, tracking, and reporting system for consumer complaints.
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