PR – Arvato Selects Virtual SIP based-VoIP Contact Center from Aspect Software

Aspect Software, Inc., the world’s largest company solely focused on the contact center, today announced Arvato Services, a leading global third-party customer service outsourcing provider, is leveraging 400 seats of Uniphi Connect with its Aspect CallCenter ACDs to create a virtual SIP based-Voice over Internet Protocol (VoIP) contact center to enhance its customer service efforts. Arvato is one of the first companies in Belgium and the Netherlands to roll out a large-scale IP contact center initiative.

Arvato Services provides customer service and other customer interaction outsourcing services for large enterprises, such as the State Lottery, ABN AMRO and Oxxio. Arvato also offers data management capabilities, printed paper production, and stock management and logistics.

Arvato wanted to introduce VoIP for several reasons, including to improve its operational excellence and to enable the contact center to rapidly scale and adapt as customer and business needs change.