CHELMSFORD, Mass. – Aspect, a unified communications (UC) solutions provider, today announced the general availability of PerformanceEdge® eLearning 8.2.5 with integration to the Aspect® Unified IP® platform product. This latest release provides an interface to Aspect Unified IP enabling users to monitor service levels in real time and dynamically push eLearning sessions to agents based on queue service level goals.
PerformanceEdge eLearning 8.2.5 allows the system to automatically cancel an eLearning session if service levels are below pre-defined thresholds. This latest release is ideal for any inbound or blended Aspect Unified IP customer looking to reduce attrition and improve productivity.
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