It can be a challenge finding solid incentive planning guides. Oh, there are lots of guides that suggest they’re the one to be used when making decisions on how best to motivate employees and what incentives work best — but most of are a varying quality that make their implementation sketchy at best.
So I was heartened to run across a document by Mary Paige Forrester.
Forrester and I have exchanged articles and comments over the past few months. Last week I discovered that she has written an Incentive Planning Guide that she has given to friends and employers. I asked for a copy and shared it with others within Snowfly. We were all very impressed. For one thing, she opens with an incredibly strong chart: What Motivates Call Center Professionals.
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