Nexidia and FICO Partner to Deliver Multi-channel, Customer-Focused Collections and Recovery Services

Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that FICO, a leading analytics software company, will offer Nexidia Interaction Analytics with its FICO^® Debt Manager^™ 9 collections and recovery platform. Nexidia’s voice analytics will help lenders and collections agencies using FICO Debt Manager to decode multi-channel interactions and improve collections strategies and interactions.

FICO Debt Manager is an end-to-end collections and recovery solution that transforms the way creditors connect with their customers and collect debt. The best-in-breed solution will help customers get the right information to the right people, at the right time in order to maximize collection revenue while also optimizing contact center operational effectiveness, reducing service costs, and monitoring agent performance.

“Collections teams must not only increase their debt collecting efficiency and effectiveness, but also provide a positive customer experience and meet challenging compliance requirements,” said David Lightfoot, vice president, product management for FICO. “The combination of Nexidia Interaction Analytics with FICO Debt Manager 9 will enable our joint clients to combine best-in-breed voice analytics with real-time decisioning to enable credit grantors and their agencies to ensure an overall positive experience for their customers.”