Global Connect, a provider of cloud based hosted dialing and communication services, and Global LiquidEdge Solutions, a provider of collection scores and workflow optimization solutions, Monday announced the launch of the first fully integrated score based dialing solution from the cloud, called Global².
This elegant yet simple to use solution puts powerful dialing intelligence into the hands of Global Connect customers all from the cloud. Global² call optimization delivers improved liquidation and lower overall call expense by leveraging Global Connect’s leading hosted dialing solution and best time-to-call reporting with Global LiquidEdge’s industry leading collection scores and call sloping strategies.
Global2 seamlessly analyses clients dialer lists, scores them for collectability, and then dials with precision and appropriate frequency. Simply put, Global² delivers more collections with less dials and with less effort.
In days past, dialer managers built files utilizing outside scoring providers or selected accounts based on various criteria, all requiring multiple steps and many times without much analytical science. With Global² users upload the entire file to Global Connect’s cloud and let the system do the work. The file will be dialed optimally according to the collectability of the account.
By calling the most collectable accounts in appropriate frequency, clients can expect liquidation improvement of up to 80% with a 40% increase in payers.
“The use of collection scoring and call sloping strategies, coupled with the utilization of an effective dialing program, will prove to be a key differentiator in this market. We are excited to be partnering with a company such as Global LiquidEdge,” remarks Darrin Bird, Chief Operating Officer of Global Connect.
“We are very excited to team with an industry leader such as Global Connect. Together we offer very compelling solutions for collection call centers to improve their collections,” stated Rick Wittwer, President of Global LiquidEdge. “Now a call center can target accounts most likely to pay, dial them at the best time-to-call, and apply call sloping to optimize each call made.”
Global Connect is a privately held company with corporate offices in Mays Landing, New Jersey, supporting ten regional sales and services offices located throughout the United States with Data Centers in Pennsylvania, New York and Canada.
Global LiquidEdge Solutions is a privately held company with offices across the United States and data centers in Arizona and New York. Global LiquidEdge Solutions is a leading supplier of collection scores and call sloping solutions servicing collection agencies, debt buyers, and lenders.