Employing point-of-service collections can be a drastic cultural shift for healthcare organizations. Even the word “collections” remains taboo in some segments of the healthcare industry.
But in light of the financial pressures stemming from rising patient bad debt, providers must embrace the best practices for account resolution. And as the HFMA and ACA’s Patient Financial Communication Task Force points out, this includes laying the groundwork for collection success prior to service and discharge.
Check out an in-depth discussion of point-of-service collections on insideARM’s sister site, insidePatientFinance.com.