DALLAS, TX – Global 360 (formerly eiStream), a leading provider of business process management (BPM) and analysis solutions, is pleased to announce the addition of a credit claims solution template to its Global 360 Enterprise BPM suite. The template allows customers to more accurately, efficiently and quickly respond to credit claims, ultimately resulting in higher revenue retention and 100% claims reconciliation. Global 360′s credit claims solution template provides a streamlined, automated resolution tool to help customers process more claims smarter and better.
“For the last five years, Revlon has used Global 360′s solution for continuous business process management improvement, including automating our claims resolution processes and capturing lost revenues with the credit claims solution,” said William McDonald, Vice President, Credit Services, Revlon. “Global 360 has enabled us to streamline operational efficiencies and increase productivity by 66%. We’ve seen great ROI on our Global 360 BPM implementation-we broke even at 18 months and saw payback within 24 months.”
Every year, organizations write off millions of dollars from payments due to them from customers. In most cases, credit claims departments lack an effective way to manage, access and organize the many documents required to contest a claim. Often, the time and labor required to process a claim effectively and accurately is more intensive then the value of the claim. The result is that only the large claims get processed and companies write off the smaller ones.
With the credit claims solution template, customers reduce resolution turnaround times (which equates to more time to process more claims), prioritize the claims that are processed and increase the accuracy of and better manage all documentation. The result is more money retained to the bottom line.
Global 360′s credit claims solution template automates the claims process by managing the distribution of work, prioritizing claims processing based on defined criteria and organizes all documents needed to process a claim. Finally, it can be easily integrated into existing systems so all information can be synchronized.
“At the end of the day, the most important thing for a company is the result on the bottom line,” said Michael Crosno, President of Global 360. “With the credit claims solution template, we address the everyday challenges our customers face when it comes to processing claims ? which ultimately affects that bottom line.”
For more information about Global 360?s credit claims solution template, visit http://www.global360.com/solutions/template/creditclaims/
