CINCINNATI – Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, announced today Customer Inter@ction Solutions magazine has named Convergys as the recipient of a Gold MVP Quality Award. Convergys won the award for its quality operational management practices that drive outstanding results and continuous improvement in the quality of service provided to its clients and their customers.
This marks the sixth consecutive year the publication has named Convergys as a Gold MVP Quality Award winner.
Customer Inter@ction Solutions is a monthly publication covering contact center products and services and sales and marketing techniques. In 2004, the magazine recognized Convergys with its Gold MVP Quality Award for excellence in delivering inbound and outbound, business-to-business, and business-to-consumer integrated customer care service.
“Our clients trust us with their most valuable resources – their customer relationships. We understand that maintaining and growing these relationships requires our commitment to agent training and dynamic quality strategies that keep employees focused on meeting customer needs,” said Jack Freker, President of Convergys’ Customer Management Group. “Convergys combines the expertise of our highly trained agents, specialized industry knowledge, and proven operational processes and technologies to drive the highest quality customer interactions.”
All MVP Quality Award applicants were asked to describe a specific teleservices program and its results and explain their overall quality management approach used to establish, sustain, and measure a program’s quality. A panel of judges then rigorously evaluated the entrants in 16 areas.
According to the publication’s editors, “Through the winners’ essays, we learned that there are countless individuals within these organizations whose combined efforts and teamwork have contributed to elevating their companies’ marketing via phone practices to the forefront of the industry.”
By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys’ unique and differentiated added-value solutions help its clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is outthinking and outdoing on behalf of its clients every day.
