Austin, TX ? Austin Logistics Incorporated, a proven provider of call center productivity solutions, today announced an agreement with Davox Corporation (Nasdaq: DAVX), a leading developer of customer interaction management solutions, to market jointly its call center suite of software solutions, including OnQ(tm) and CallTech(tm). Austin Logistics will provide ongoing development to enhance and test synergies with Davox solutions. As a result, customers will benefit from the assurance of interoperability and compatibility of Davox’s outbound call management solution and Austin Logistics’ enterprise call scheduling and list management technology.
CallTech increases contact center and agent productivity through smarter scheduling. It also develops effective call targeting strategies, and increases ?right-party? contacts to user-defined, high-priority customers. OnQ provides list management across dialers.
?The CallTech/OnQ software model will complement Davox contact center solutions and assure customers of the collaborative efforts to deliver a high-quality, easily-integrated solution. The combined solution will help companies acquire customers, increase sales, and build customer loyalty by improving service,? said Therese Wiese, Vice President of Business Development for Davox.
?We are delighted with our association with Davox because they are a leader in customer contact management solutions,? said Lois Brown, Vice President of Marketing for Austin Logistics Incorporated. ?The powerful combination of CallTech, OnQ and Davox outbound technology will ensure increased agent and call center productivity.?
About Austin Logistics Incorporated
Austin Logistics has been trusted since 1992 by America’s largest financial services companies to improve business productivity. Its unique value proposition is the identification and development of productivity solutions for collections, marketing, and risk management in business segments such as consumer credit and ecommerce transactions. For further information on Austin Logistics, please visit the Web site www.austinlogistics.com.
About Davox Corporation
Davox Corporation (Nasdaq: DAVX) is a proven provider of customer interaction management solutions that help companies more effectively manage customer interactions via telephone, email and the Web. Davox solutions are used by more than 1,000 companies worldwide – including banks, telecommunications firms, utilities and retailers – to provide premium customer service, and to successfully establish and build valuable customer relationships. For further information, visit the Davox Web site at www.davox.com.
Note: Davox is a registered trademark, and Ensemble is a trademark of Davox Corporation. All other trademarks are the property of their respective owners.
