Atlanta, GA ? Noble Systems Corporation, a global provider of contact center technology solutions, announces the first international conference for the Contact Center Technology Symposium (CCTS). CCTS demonstrates best-practices and new technologies for contact centers, showing contact center professionals how to increase their productivity and reduce costs.
The Contact Center Technology Symposium is designed to show contact center executives how the use of technology can help them build program performance and lower operational costs. Noble Systems is taking the CCTS series to the global marketplace, following the success of its North American programs. Hosted by Noble Systems, the US-based CCTS sessions featured presentations by the ATA and Intel. The international conferences will also feature speakers from prominent industry associations and providers.
The first international event for CCTS will be held in the United Kingdom in the first quarter of 2004.
Subsequent events are planned for France, Australia, and India throughout the year. ?The international demand for quality contact center solutions is growing, especially in regards to off-shore operations and remote site management, unified communication channels, and industry regulations,? states James K. Noble, Jr., President & CEO of Noble Systems Corporation. ?We are excited to work with our global partners to help educate contact center professionals on the technology choices available to maximize their contact center results.?
About Noble Systems
Noble Systems Corporation (NSC) is a developer of contact center technology (ACD, predictive dialing, blended call processing, digital recording, IVR, CRM systems, email and web products). A privately-held company based in Atlanta, GA, NSC is a part of the world?s largest teleservices organization, with operations in more than 30 countries. Founded in 1989, Noble Systems currently serves as the technology solution of choice for tens of thousands of agents, processing millions of calls each day, at client sites worldwide. The NSC solution manages multimedia inbound and outbound contacts, including voice, self-service, and email. For more information on this news item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesys.com.
