TDI Selects Nuance as New Speech Technology Partner

Scottsdale, Ariz. – TDI, a leading provider of agent productivity solutions for contact centers, today announced the integration of Nuance’s RealSpeak™, the leading Text-to-Speech (TTS) engine into TDI’s Liberation® platform. Through this partnership, Liberation users will have the ability to convert text into high quality speech, helping generate additional revenues and further enhance employee productivity.

TDI integrated Nuance RealSpeak into version 7.0.6 release of their Liberation platform. Liberation is a comprehensive and flexible technology platform that manages all aspects of the customer/agent interaction within a contact center. Liberation customers can now reach enterprise-level scale for their speech needs, including spoken alerts, payment reminders, and appointment verifications more affordably with Nuance’s high quality TTS engine.