LOS ANGELES – In a move to advance the way collections are conducted for major American credit grantors, STC Solutions, Inc. (www.STCSolutions.com) announced today that it has successfully launched its collections operations in Manila, Philippines. STC Solutions is a full service collections company, handling pre- and post-charged off contingency collections as well as purchasing delinquent receivables. STC’s collectors reside in Manila, while payment processing and information technology applications are located in Los Angeles.
STC Solutions is building large-scale greenfield collection operations, rather than growing through acquisition. “Most large collections companies have been formed by ‘roll-ups’ of many small agencies,” noted Lance Rosenzweig, CEO of STC Solutions. “STC is instead building a world-class collection operation from the ground-up in Manila, combining the best of American management, with the highest caliber collectors and the most advanced technologies and infrastructure. The result for our clients will be a higher netback, in the context of a more positive customer experience.”
Experienced American Management
STC Solutions has hired a management team of seasoned industry veterans, bringing a wealth of collections industry experience. As General Manager of this team, Glen Odom joined STC Solutions following a distinguished management career at IntelliRisk and other major collection agencies.
1000 Seat Capacity
In order to handle the requirements of the nation’s largest credit grantors, STC Solutions is constructing its first state-of-the-art collections center with an ultimate capacity of 1000 seats. To power its operations, STC Solutions has selected leading-edge collection and telecommunications technologies. Calls are routed to Manila utilizing STC Solutions’ carrier- class telecommunication network, with perfect clarity and no latency.
College Educated Collectors
STC Solutions has exclusively hired college educated collectors. Unlike collectors from other “off-shore” locations, STC Solutions’ collectors speak American English with no discernable accent, and with the same culture as American credit grantors and debtors. Our collectors adhere to the highest standards of FDCPA and state law compliance, and undergo extensive training in STC Solutions’ training facilities. The collectors are able to call during all permitted calling hours, with maximum prime-time calling.
About STC Solutions, Inc.
Headquartered in Los Angeles, STC Solutions, Inc. is a leading collections and accounts receivable management company with operations in Manila, Philippines.
