Online Resources Corporation (Nasdaq: ORCC), a leading provider of online financial services, today announced that a top global credit card issuer is expanding deployment of the Company’s online collections service to its consumers in Mexico, Colombia, Brazil and Spain.
A client since 2006, the issuer has used Online Resources’ award-winning Virtual Collection Agent(TM) to provide a fully compliant, 24×7 online customer service and collection environment for millions of U.S. consumers of its credit cards, mortgages, auto loans, personal and other loans.
Now live in Colombia and Brazil, the issuer also plans to introduce the Virtual Collection Agent in Mexico, Spain and other countries in the coming months. Consumers in the issuer’s global markets can access the multilingual online service to view information about their delinquencies, apply for and enroll in payment plans, or simply make a payment or a promise to pay. As with the U.S. deployment, the issuer will have the flexibility to rapidly scale their debt recovery efforts in response to the changing needs of each of these markets, without adding labor costs.
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