I.C. System has successfully completed the process to become a certified agency through ACA International?s Professional Practices Management System (PPMS) program. The certification recognizes I.C. System?s efforts to develop, implement, and adhere to a set of collection-industry specific, professional practices and policies. I.C. System is one of just 10 agencies to complete the highly regarded program and is the first Top 25 agency to become certified through ACA International.
I.C. System completed an extensive application and audit process to earn the certification. The agency thoroughly reviewed its business activities and management processes to ensure compliance with the program?s strict standards for agency operations. To retain its certification, I.C. System is subject to periodic audits and compliance checks. Additionally, ACA International?s PPMS requires I.C. System to pursue ongoing initiatives that promote process improvements and client satisfaction.
?Becoming certified through ACA International?s PPMS program supports our ongoing commitment to being an industry leader,? said Ken Rapp, I.C. System President. ?A thorough, third-party review of our practices confirms that I.C. System continues to focus on initiatives promoting quality assurance and client satisfaction.?
About ACA International
ACA International is the largest trade association for credit and collection professionals. ACA International has approximately 5,300 members, which includes: third-party agencies, creditors, attorneys, and vendor affiliates. All members agree to abide by ACA International?s strict code of ethics when conducting all business practices.
I.C. System ? An ACA International Member Since 1977
I.C. System, a privately owned company founded in 1938, is a nationwide provider of accounts receivable management services. I.C. System performs collections for clients in numerous industries, including healthcare, retail, education, government, telecommunications, commercial, utility, and financial services. Headquartered in St. Paul, I.C. System has offices in Florida, Iowa, and North Dakota. For more information, please call (800) 443-4123.
