Global Vantedge Inc. (GVI), a receivables management company headquartered in California and with its operations center in Delhi, India, opened its second site on August 16, 2004, also in Delhi. The site has currently been built-out with 400 work stations, and is scalable up to 1,000 work stations. It was inaugurated by the company CEO, Dennis Sholl and President & Country Head, Rakesh Kumar.
The second site has been strategically set-up in close proximity to the current site. It will help meet the capacity needs both for existing and new clients, with the same management focus. The plan is to have the new site dedicated to first party collections and work all third party recoveries processes from the existing site.
?Given our recent tremendous growth and the robust pipeline of new clients, this is the ideal way to leverage our management bandwidth for a bigger pool of front-line collectors while still maintaining direct control. We want to ensure we capitalize on the extensive experience of our management team, both on-shore and off-shore. We are now fully equipped, with both the management and infrastructure capabilities, to support rapid growth,? said Rakesh Kumar, President & Country Head, GVI.
Since the beginning of operations, the company has been successful in attracting and servicing blue chip clients; specifically telecommunications and financial services clients. With over 1,000 agent staff, the company works for clients across English-speaking countries. In the initial phase the focus has been primarily on the US markets, and is now expanding to UK and Australia.
?This new 1st Party facility further reinforces our dedication to the niche of Credit and Receivables Management Services. Our winning strategy is that we believe today GVI is the only center to offer TRUE collection agency capabilities in a space otherwise cluttered by what many offshore call centers offer as ?near? collections activities. And we are now actively working towards further penetrating this highly specialized industry across all English-speaking geographies,? said Dennis Sholl, CEO, GVI.
About Global Vantedge
GVI is a leading call center in India focused on the niche domain of credit and receivables management services. The company specializes in pre-charge-off collections and post-charge-off-recoveries. The company was established in late 2001 with call center operations commencing in early 2002. GVI is managed by a management team with over 120 years of international management experience in collections & credit services and the know-how to develop and lead a growing staff of collections professionals. The company complies with all licensing and other regulatory requirements across all US states and jurisdictions, and ensures strict FDCPA compliance.
For more information about GVI, visit www.globalvantedge.com.
