Salt Lake City, UT — Information Access Technology, Inc. (IAT), of Salt Lake City, Utah, announces the release of CT Center™, a dramatic breakthrough in communication solutions. Introduced for the first time at the American Collectors Association (ACA) Conference in Philadelphia, CT Center is a fully integrated, multi-faceted communications solution.
IAT is the creator of SmartCollect™ Pro interactive automated contacting, and SmartDial™, a name that for many is synonymous with “predictive dialer.” Backed by fifteen years of call center technology experience, CT Center is available with predictive dialing, inbound/outbound interactive communications and Internet functionality on a single Windows™ platform, and can be fully integrated with your host system.
CT Center enhances productivity through dynamic shared resources; predictive, power or preview dialing by agent; and pacing by agent and campaign. Automated, interactive communications does the work of multiple agents and increases qualified callbacks and agent transfers. CT Center?s inbound capabilities keep your call center open around-the clock. Callers can make selections from a menu, or can be routed automatically to the communication of your choice using ANI/DNIS. Parties left messages during the day can respond at their convenience.
Reports and interactive messages can be distributed automatically to clients via fax or email, and internally via fax, email or network printer. Proactive diagnostics with remote notification and dialer management add to CT Center?s value and IAT?s reputation for superior products and support.
Scott Sorensen, President and CEO of IAT, says, “We are very excited to be able to provide such a complete communication solution on a single integrated platform. CT Center is modular, flexible, scalable, and can keep pace with advancing technology. An investment in CT Center gives our customers the capability to add what they need, when they need it. Our unbeaten track record of providing superior service that exceeds expectations adds significantly to the value of an IAT partnership.”
About Information Access Technology
Information Access Technology, Inc. (IAT) is a leading provider of predictive dialing and interactive communication solutions for credit, debt recovery and related markets. Their legacy products?SmartDial™ predictive dialing and SmartCollect™ Pro automated interactive contacting?are installed in hundreds of organizations throughout the U.S. and Canada. Their newly released product, CT Center, combines the functionality of both and adds Internet capability. By developing innovative and reliable communication technology and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah.
For additional information visit www.iat-cti.com
