Low Cost Call Center Services in the Philippines Getting Lower

A few years ago dominated by big players with large budgets, quality call center operations were few and far between. Many companies weren?t even privy to the accent and cost saving advantages of outsourcing to the Philippines, and if they were they only had a small handful of companies to choose from. But now with the advent of seat leasing and shared floor space many new companies with privately branded solutions have risen from dust to capture fractional pieces of the outsource pie.

Just how low have the prices gone? At some establishments the all inclusive costs have gone as low as $7 an hour with volume pricing. All inclusive means agent salary, telecommunications, hiring, holiday pay, overtime pay, and other basic operational expenses. In order to move past the stage of being just a commodity companies need to do something unique and strongly competitive to pull away from the pack.