Norwalk, CT, USA and Reading, UK – Adeptra, the recognized leader in automated contact and resolution services, has announced a summary of 2009 successes as it prepares for a strong 2010, during which it expects to see exponential demand for multi-channel customer communications, including landline and mobile phone calls, email and SMS.
2009 was a year of change. Fraud continued to rise; financial institutions increased their collections efforts, and the global recession caused massive changes in consumer spending patterns. These changes in consumer behavior, combined with stricter regulations and legislation, increased revenue focus across the credit card industry.
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