Transcom WorldWide S.A., the European CRM and debt collection specialist, today announced the opening of a new contact center in Kaunus, Lithuania. Kaunas is Transcom’s second organic development in the country. The site was developed on the back of demand from External clients in the UK who required a high quality nearshore solution.
The Kaunas site has a total of 220 operational seats and plans to have 100 agents by the end of 2007. Transcom expects the site to reach full capacity by the end of 2008. The site will benefit from the knowledge and proven processes of Transcom’s Vilnius operation, which currently services many international clients in the English language.
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