BEVERLY, MA – Castel, Inc. of Beverly, Massachusetts today announced plans for a second installation of its award-winning Predictive Dialer in a Wells Fargo Card Services call center as the next step in Castel?s growing relationship with Wells Fargo.
“Over the past year, we’ve listened to the Wells Fargo Card Services organization and paid close attention to their business needs. Many of the new capabilities you’ll find in Castel Connects™ are the result of these discussions with Wells Fargo and with our other large, contact center customers,” says Nick Kimball, President, Castel, Inc.
Castel Connects provides powerful integration with existing call center systems using a full-function Application Programming Interface (API), through the easy-to-use Castel Application Software Development Kit (CA SDK). More and more medium-to-large call centers are choosing Castel Connects because of its high reliability for mission-critical systems, its money-saving Predictive Dialer performance, its comprehensive and flexible monitors and reports along with Castel?s responsive, 24 X 7 customer support.
“We put the Castel Connects Predictive Dialer to the test and came up with a winner. In a series of head-to-head performance tests, the Castel solution launched significantly more calls, increasing the number of connects by 20% and increasing the even-more-important right-party connects by over 7% compared to our previous solution,” reports Jacob Mou, Vice President, Wells Fargo Card Services, Inc.
“Building on Castel Connects’ outstanding performance we’re please to work with Castel as provider of the ‘Dialer of Choice’ for Wells Fargo Card Services,” Mou continued.
