Executive Change: Aspect Software Names Kevin Schwartz EVP of Global Professional Services

Aspect Software, Inc., the world’s largest company solely focused on Unified Communications for the Contact Center™, today announced the appointment of Kevin Schwartz as executive vice president of global professional services. In this role, Schwartz’s responsibilities will include providing global executive leadership and direction for the Aspect® Professional Services organization, which supports customers with the services, skills and resources to successfully integrate, tailor, deploy and optimize Aspect products.

Schwartz is also responsible for building a professional services and systems integration practice for Microsoft’s unified communications software that is a significant part of the Aspect Software Unified Communications for the Contact Center strategy. The initial objective of the new unified communications services practice is to help customers deploy, customize and manage Office Communications Server in contact centers and throughout organizations for software-powered voice, instant messaging, presence and conferencing.

"It is exciting to be joining a leading team at a time where the products and services that Aspect Software offers, particularly related to unified communications, can create such a competitive edge for the companies that use them. The Aspect unified communications services practice is going to be an important enabler to helping companies achieve their UC strategies,” said Schwartz. “Plus, as more and more companies implement contact centers in multiple locations around the globe, it’s important to develop a services organization that can offer a global perspective on the contact center industry while delivering best practices based on specific regional requirements. These two initiatives are paramount for me in this new role.”