CHERRY HILL, NJ – To enhance the convenience and user friendliness of its free, award-winning online banking site, Commerce Bank, “America’s Most Convenient Bank,” has launched a Spanish language version of Commerce Online Banking, http://www.commerceonline.com.
Commerce recognizes that providing Spanish-speaking customers the opportunity to do full-service banking completely in Spanish was another way to deliver Commerce’s unparalleled level of customer service. Latinos represent the largest minority group in the United States. The U.S. Census reported in 2002 that there were 37.4 million Latinos, or more than one in eight people, in the United States, thereby demonstrating a need for Spanish tailored products and services.
Commerce Bank has gained worldwide recognition for reinventing retail banking by providing customers with customer-focused services and is one of just a few banks in the U.S. that provide online banking applications fully in Spanish. Commerce’s Spanish-language site offers the same user-friendliness and enhanced functionality as the English version of Commerce Online Banking while providing Spanish-speakers the security and confidence of banking online in their native language.
The Spanish language version of commerceonline.com enables customers to pay bills, transfer money and manage their accounts, absolutely free. And to ensure Spanish-speaking customers have a WOW! experience online, the site also enables them to:
- send and receive email messages and inquiries in Spanish to Commerce customer service professionals
- access a live Spanish-speaking customer service professional via Commerce’s call center, open 24 hours a day, 365 days a year
- read banking product and service information in Spanish
To access the Spanish site, consumers should go to http://www.commerceonline.com, scroll down to the bottom and click on “En Espanol.”
“Commerce Bank was built on a mission to provide the best banking services and an unparalleled level of service to all our customers,” said Vernon Hill, Commerce Bank’s Founder and Chairman. “As an industry leader in innovation and service, we are pleased to provide our growing Spanish customer base with this full-service version of Commerce Online Banking.”
The national number of households that bank online rose in 2004 to 36 million, compared to 15.5 million in 2000, according to the American Bankers Association. A report by the Pew Internet & American Life Project says that customers are more likely to stay with a bank that offers some kind of Internet service. With 43% of its customer households doing their banking online, Commerce Online Banking has one of the highest user penetration rates in the industry. Commerce Online Banking enables customers to:
Bank online:
- View up-to-date account information
- Transfer funds – arrange for immediate or future transfers, one-time or recurring
- Review account history
- Find account details fast via Power Search – by amount, check number or transaction type
- View and print the front and back of cleared checks
- Reorder checks quickly, and choose from new styles and designs
Pay bills online:
- Send payments to any business or individual
- Add, edit or remove payees easily
- Schedule all payments conveniently on one screen
- Confirm payments online
- Review payment history and sort by payee, date or amount
In addition to its speed and service features, Commerce Online Banking utilizes a high-security, 128-bit encrypted browser, which complements Commerce’s extensive firewall protection. Commerce Online Banking also has a “time out” security feature that automatically concludes a customer’s session after 10 minutes of inactivity.
Commerce Bank worked with Corillian Corporation, a leading provider of online banking solutions for financial institutions, to launch and power its multi-lingual online banking service. Corillian maintains Commerce Bank’s English online banking service as well.
