The findings of the 2007 Aspect Contact Center Satisfaction Index – Europe, reveal that consumers in Europe are increasingly less satisfied with contact center experiences. Compared to a 2007 survey of North American contact center performance, the European contact centers received lower satisfaction ratings. In 2007, North American contact centers received an average satisfaction rating of 72.4 percent compared with a 64 percent rating for Europe.
Key Findings and Differences in Regions
When comparing the 2007 Aspect Index – Europe findings with the 2007 Aspect Index – North America there were both similarities and differences between the two regions:
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