StarTek Unveils Contact Center Support for Consumer-Driven Health Plans

StarTek, Inc., a leading provider of Business Process Outsourcing and Optimization (BPO) services for outsourced customer interactions, today introduced its contact center support services for Consumer-Driven Health Plans (CDHPs) including Health Savings Accounts (HSAs). Aimed at healthcare executives who want to promote wellness, increase consumer satisfaction, and compete more efficiently, StarTek’s solution helps them outsource CDHP-related customer care functions as an extension of their enterprises.

CDHPs, and more specifically the High Deductible Health Plan (HDHP) coupled with a Health Savings Account (HSA), will impact the efficiency and overall cost of health care in the United States. Health Savings Accounts were enabled by the Medicare Prescription Drug, Improvement, and Modernization Act of 2003, and provide an important element in President Bush’s health care reform policy and agenda. They are tax-sheltered, interest-bearing accounts used in conjunction with a high-deductible health plan. Employees can direct pretax income into accounts that can be invested and drawn upon for healthcare costs.

“Consumer-Driven Health Plans and Health Savings Accounts will continue to increase in magnitude for the insurance/healthcare/banking business landscape over the coming years,” said Steve Butler, CEO of StarTek. “As banking and healthcare continue to overlap, StarTek will be the strategic partner who will bridge the gap of support between healthcare companies, financial institutions and employers to help to reduce the cost, confusion and complexity of offering these plans to consumers.”