Citigroup Global Services Achieves Certification to the COPC-2000 CSP Standard

Customer Operations Performance Center Inc. (COPC Inc.) announces that Citigroup Global Services Ltd. (formerly known as eServe International LTD.), global processing group for Citibank, has earned certification to the COPC-2000® CSP Standard Release 4.0. for multiple services.

A provider of IT-enabled services, Citigroup Global Services has provided transaction processing, customer care solutions and technology services to Citigroup India since 1992 and Citigroup businesses globally since 1999. Driven by a commitment to operational excellence, this certification spans a wide range of Back and Front Office transaction processes and Contact Centre activities including collections, inbound customer service, and BPO across multiple customers within Citigroup.