Genesys, a leading provider of customer experience and contact center solutions, has been awarded the 2014 North American Frost & Sullivan Company of the Year Award for Cloud Customer Contact Solutions. In less than a year, the company has nearly doubled recurring revenues from the cloud, with recurring revenue now approaching 60 percent of total company revenues. This rapid growth is the result of an aggressive cloud business strategy that Genesys has executed to become the market-leading cloud contact center provider. Key highlights include:
“This award and the overwhelming customer interest in our Cloud solutions are clear signs of our Cloud leadership,” said Paul Segre, President and CEO of Genesys. “It’s our mission at Genesys to help organizations of all sizes leverage the agility and cost efficiency of the Cloud to unleash the power of great customer experience.”
This award comes on the heels of several successful cloud deployments and selections by organizations including Airbnb, AstraZeneca, GameStop, Maximus, Outrigger, Red Hat, VIP PetCare, ZoomSystems and the world’s leading apparel and footwear brand. Cloud solutions from Genesys have been proven to increase call center efficiency and decrease costs across verticals such as government, banking, retail, hospitality, pharmaceuticals and transportation.
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