Aspect Receives 2007 IP Contact Center Technology Pioneer Award

Aspect Software, Inc., the world’s largest company solely focused on the contact center, announced today that Aspect Unified IP has been recognized with the 2007 IP Contact Center Technology Pioneer Award from Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine. The 2007 IP Contact Center Technology Pioneer Award honors companies that have created a groundbreaking, successful IP contact center product or service. 

Aspect Unified IP 6.5, a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management, is generally available on 28 June 2007.