StarTek Closing Canadian Call Center, Opening One in Texas

BPO firm and call center operator StarTek, Inc. (NYSE: SRT) Tuesday announced plans to open a new center in Victoria, Texas, and to close its facility in Hawkesbury, Ontario, Canada. The majority of the contact center agents located in Hawkesbury will be offered the opportunity to apply for positions at StarTek’s Cornwall, Ontario, facility.

The plan for the new facility in Victoria is to use a unique quadrant design that would allow this center the infrastructure and capacity to quickly scale to support programs for multiple small clients separated by partitions, or larger clients that need to utilize the facility’s entire 600 seat capacity. Located approximately two hours from Austin, StarTek’s Victoria contact center is expected to bring new potential jobs to the region and the number of Texas centers for StarTek to two. StarTek’s other contact center is located in Big Spring, Texas.