New e-Book Helps Companies Achieve Higher Levels of Call Center Employee Engagement

ADEL, IOWA —  In his informative new e-book, Skills World’s chief learning officer, Gary Jensen, offers call center management a variety of innovative and creative ideas aimed at increasing employee engagement levels.

“Employee turnover costs companies worldwide millions of dollars each year,” Jensen said. “And, it’s an especially big problem for call centers which are known for extremely high levels of attrition.”